ITIL Unlocked: Insights & Innovation

As an IT Professional, you are responsible for delivering high-quality IT services that meet the needs and expectations of your customers and stakeholders. Having a solid understanding of the ITIL Framework and how it can benefit your IT environment, will help you manage IT resources, processes, and risks effectively and efficiently.

The ITIL Framework can help IT service management to align IT services with business objectives and outcomes. ITIL covers the entire IT service lifecycle, from strategy and design to operations and improvement. ITIL also provides guidance on how to adopt and adapt to emerging technologies and trends, such as cloud computing, automation, AI, DevOps, Agile, and more.

What You Can Expect

Various topics in the light of the IT Service Management Landscape in 2025. Our theme will be “ITIL Unlocked: Insights & Innovation“.

Speakers

Roman Jouravlev, ITIL Senior Architect | PeopleCert

Dave van Herpen, Independent Consultant | Coach | Trainer

Agenda

15:30 – 16:00 Registration

16:00 – 16:05 Welcome and Intro

16:05 – 16:50 The Future of ITSM: an ITIL Perspective – Roman Jouravlev

Since ITIL 4 was released in 2019, the world of digital technology never stopped evolving. In fact, the speed of change has only increased. Which ITIL recommendations remain relevant? Is there anything that needs to be changed? How is ITIL addressing the rise of AI? What does service management have to do with the product movement? And what should we expect from ITIL in the near future?

Roman Jouravlev will cover these questions in his presentation and answer yours.

16:50 – 17:15 Round Table Discussion: “How to bring service teams and product teams closer together?”

17:15 – 17:30 Break

17:30 – 18:00 5 Ways to Screw up your Service Agility – Dave van Herpen

Our business, our customers, our employees, our shareholders, our suppliers. Everyone expects the same things: agility, autonomy, ownership, collaboration, flow, value co-creation. But what is holding us back? Why is it so difficult to achieve all these things, even if they are so relevant to us? Why do organisations fail to demonstrate or transform these essential capabilities?

18:00 – 18:30 Workshop – A deep-dive into Behaviour

18:30 – 18:45 Outcome & Learning Sharing with the Group / Q&A

18:45 – 19:00 Closing Speech

19:00 – 20:00 Aperitif

Why You Should Attend

Maybe you have already followed an ITIL Foundation or Intermediate course, passed the exam and are now a proud owner of an ITIL certificate. But what do you do next, how do you actually apply ITIL on a daily basis? ITIL is created to adopt and adapt, to tailor to your organisation, but that is easier said than done.

Whether you are already ITIL certified or completely new to ITIL: this Conference will allow you to navigate IT services more effectively and connect to other IT professionals.

In a nutshell:

• Discover different aspects of the ITIL Framework
• Experience Continual Improvement in ITIL for yourself
• Talk to our experts
• Get inspired and share your concerns with your peers
• Get 4 CPD Points and/or 4 PDU!

Where and When?

• Location: Van der Valk Vianen, Prins Bernhardstraat 75, Vianen
• Date: May 22, 2025
• Start time: 16:00
• End time: 20:00
• Language: English
• Catering: Soft drinks and snacks included
• Attendance fee: FREE! Registration required
• Inscription: To Enroll please fill in the form below and click on “Register Now”

MORE INFORMATION

For more information about the content, contact us and we will reply to you with a mail or call as soon as possible.

NOTE: This conference is an information session containing interactive elements. We have limited seats available.